Stitch Fix is hiring a client experience associate in Austin, Texas. Stitch Fix empowers people to be their best selves—professionally and personally. They are a team of bright, kind, goal-oriented individuals who care deeply about achieving great things. Stitch Fix is transforming the retail experience as we know it—and they need your big ideas.
As a Client Service Agent, you’re empowered to work directly with clients to make the best decision for each situation by addressing specific concerns through email, phone, chat, or social channels. You will create personalized solutions that drill down to the core issues to a range of client inquiries, and will have a direct impact on whether or not a client stays with Stitch Fix. The office is located in beautiful downtown Austin office, where problems are solved and solutions are found for their clients. They are looking for you to join their fast-growing team.
Responsibilities:
- Seamlessly navigate between multiple client interactions and internal systems, while working toward clearly defined goals.
- Provide personalized and compassionate support that aligns with Stitch Fix’s brand and voice, directly impacting client retention.
- Be empowered to think outside the box and deliver personalized solutions to each client.
- Identify opportunities and have the ability to impact how Stitch Fix evolves.
Requirements:
- Deeply passionate about being a client advocate; you have a knack for delighting customers.
- A quick learner who is savvy with web-based user-support applications; prior experience with Zendesk is a plus.
- A natural problem solver who is known for your creative solutions.
- Able to work non-standard business hours that may include evenings until 10pm, weekends, and holidays.
- Above all, you are bright, kind and goal oriented.
Please apply through this link.